Your center holds Emergency Action Plans for dams, pipelines, and hazmat facilities in your jurisdiction. Your staff has probably never trained on them. We turn those plans into dispatcher exercises — built from your actual EAP documentation, specific to your geography.
The binder exists. The flowchart is printed. When the dam breaks, your dispatcher is reading it for the first time. Step 1: Confirm there is a breach.
Federal regulations require that dam owners, pipeline operators, and nuclear facilities distribute Emergency Action Plans to local PSAPs. Those plans include notification flowcharts that name your center. Your dispatchers are expected to execute them.
There is no national program that ensures they know how.
"Step 1: Confirm there is a breach."
The first line of a real dam EAP notification flowchart. For most dispatchers, the first time they read it will be during the event it was written for.
The gap isn't knowledge — it's practice. These are low-frequency, high-consequence events. The EAP gets distributed, it goes in a binder, and it sits there until it doesn't. The Infrastructure Training Series is built specifically to close that gap, from the dispatcher's seat.
The Infrastructure Training Series covers the four federally regulated infrastructure types most likely to generate an EAP notification to a PSAP. Each type has its own schema, scenario logic, and training focus.
Every exercise in the Infrastructure Training Series is free for individual dispatchers, training coordinators, and public safety agencies. Built from real incidents. Told from the console. Print-to-PDF on every page for your training records.
Custom exercises are built directly from your agency's documentation — your facilities, your notification flowchart, your geography. The pipeline is straightforward.
The free library is the starting point. For agencies that want training built around their specific plans and their specific geography, these are the options.
Every exercise in the Infrastructure Training Series is free for any agency to use, share, and run as in-service training without restriction.
A training exercise built from your center's specific EAP documentation — your dam, your pipeline, your notification flowchart. Delivered as your agency's branded content. You own it outright.
A new incident-based training module every month — written from the dispatcher perspective, built around real comm center failures and successes. Infrastructure modules included in the rotation.
Before the Call is a free dispatch training library built by a 911 operations supervisor — not a training vendor. 23 years in emergency communications, 150+ telecommunicators, 40+ agencies. The Infrastructure Training Series comes from the same place every exercise does: a real gap that real dispatchers need to be ready for.
If your center holds EAPs for infrastructure in your jurisdiction and you want to talk about what a custom exercise build looks like, the fastest path is a 15-minute call.